Introduction to Tourism and Hospitality in BC 2e (Westcott and Anderson)
Instructor Overview
This textbook is an introduction to the tourism and hospitality industry in British Columbia, and is written with a first year college and university audience in mind. It is a collaborative work with input from educators, industry leaders, employers, and past graduates of BC’s tourism and hospitality management programs. All chapters have been reviewed by experts in the field. Each chapter is organized thematically moving from a global, then national, and finally provincial context. Chapters contain "Spotlight On" boxes that highlight an organization, business, or other key component and "Take a Closer Look" features that encourage further reading on particular subjects. Key terms, exercises and case studies can be found at the end of each chapter.
Collection Resources
1: History and Overview
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- Flashcards
- Timeline
- Question Set
- Accordion
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- Question Set
2: Transportation
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3: Accommodation
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5: Recreation
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- Fill in the Blanks
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Recreation and Adventure Tourism in BC 5.2A
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6: Events, Culture, Heritage, and Sport (Entertainment)
- Question Set
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Meetings, Conventions, and Incentive Travel (MCIT) 6.2A
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- Multiple Choice
- Single Choice Set
7: Travel Services
- Multiple Choice
Components of Travel Services 7.1D
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Components of Travel Services 7.1C
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Components of Travel Services 7.1B
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Components of Travel Services 7.1A
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Travel Services in Canada and BC 7.2A
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8: Services Marketing
- Flashcards
Differences Between Goods and Services 8.2A
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Planning for Services Marketing 8.3B
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Planning for Services Marketing 8.3A
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Consumer Behaviour in Tourism and Hospitality 8.4A
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10: Environmental Stewardship
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Tourism and Climate Change 10.2A
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Environmental Stewardship Theory in Tourism 10.3A
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Mitigating Tourism and Hospitality Impacts 10.5A
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11: Risk Management and Legal Liability
- Single Choice Set
Risk Management Process 11.2A
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Occupational Health and Safety in Tourism 11.5A
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12: Indigenous Tourism
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Indigenous People in Canada 12.1A
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Indigenous Tourism in BC 12.4B
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Indigenous Tourism in BC 12.4A
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13: Careers and Work Experience
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- Question Set
- Essay
- Question Set
- Question Set
Integrating Planning with Education and Experience 13.3A
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14: Back to the Big Picture- Globalization and Trends
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Globalization and the Tourism Industry 14.1A
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Conclusion: The View from British Columbia 14.3B
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Conclusion: The View from British Columbia 14.3A
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